Shipping policy

This policy explains how and when HaloHavn ships your order, and what to do if something goes wrong with delivery.

Where we ship

We currently ship within India only, to pin codes served by our courier partners. If we cannot deliver to your pin code, we will let you know and refund you in full.

Order processing

Orders are processed and dispatched within 1 to 3 business days of payment confirmation. Orders placed on Sundays or public holidays are processed on the next business day. You will receive an email with tracking details once your order is dispatched.

Delivery time

Delivery usually takes 1 to 4 business days after dispatch, depending on your location and the courier. These are estimates, not guarantees, and delivery may take longer during sales, festivals, bad weather or other events outside our control.

Shipping charges

Any shipping charge is shown at checkout before you pay, so you always know the total cost of your order.

Tracking your order

Once your order is dispatched, we will send you tracking details by email. The courier may also contact you by phone or SMS, so please keep your phone reachable.

Delivery address

Please check your address and pin code carefully when you order. We cannot change the address once an order has been dispatched. If you need to correct your address, contact us as soon as possible and before dispatch.

Failed or refused deliveries

If a delivery cannot be completed because of an incorrect or incomplete address, an unreachable phone number, or refusal to accept the parcel, the courier will return it to us. We will contact you to either send it again, which may involve an additional shipping charge, or cancel the order and refund you, less the shipping charges already paid.

Delayed or lost parcels

If your order has not arrived within 10 business days of the dispatch email, please contact us. We will investigate with the courier, and if the parcel is confirmed lost, we will send a replacement or refund you in full.

Damaged in transit

Please check your parcel when it arrives. If the outer packaging is visibly damaged, take photos or a short video before opening it if you can. Tell us within 48 hours of delivery wherever possible, and no later than 7 days, by emailing photos or a video along with your order number. We will arrange a replacement or refund as described in our Return and Refund Policy.

Contact us

For any shipping question, email haloohavn@gmail.com